Telstra wifi slow. I assume it is my modem that's capping the speeds and .

Telstra wifi slow. 425mb/s, over 50 times slower than the norm. Get help with Internet Optimiser. What makes me rather upset is that Bigpond doesn't admit there is a major network problem, I'm sure they have received quite a few complaints by now. Ensure you’re connected to the Telstra Mobile Network, not Wi-Fi Check your data usage in My Telstra. We conduct a comprehensive speed test to analyze performance metrics and identify Apr 9, 2025 · Find out if it's the network! Use the Telstra Speed Test to measure real speeds & latency on NBN or mobile. May 11, 2022 · Telstra HAD some of the fastest speeds in the world yes that was certainly the case – then it dropped the ball rather badly. Before I had the Telstra Gateway Max modem (C6300BD) my internet speeds was good and fast and I was using WIFI. Ping tests send packets to a site (say google. Position the modem centrally, away from obstructions and electronic devices The customer had been facing intermittent internet drops, despite contacting Telstra several times without resolution. This video shows how optimize and fix some common WiFi problems on the Technicolor version of the Telstra Smart Modem. Before we get any further into Telstra NBN The LNP needed a way to a) funnel money directly into Telstra's pockets b) handicap broadband in the country to keep Foxtel on life support c) have a wedge to oppose Labor with (which you're contributing to with misinformation now). These bands offer different advantages. If you don't pay your bill, you may get approx 3 months of service (or less) before the service is cut off completely. Telstra do not slow you down for non-payment. Turns out the telstra smart modem doesn't really let you change your DNS server like a normal modem does and u need to do some special stuff because of the Dyn DNS it uses. 6/20. A reliable source for outage monitoring. Ensure WiFi PMF is set to Off for the 5 GHz network as well. au server is down right now or having outage problems for everyone or just for you. Telstra down? Check whether Telstra. I have a question regarding Telstra 4G mobile data performance under tower congestion. The 2. More though – it allows you to connect a permanant antenna setup to it via SMA connectors – so you could put up 2 yagis pointing back at the strongest coverage signal. Slowing down is due to the quota limit being reached. I live near riverwood in Sydney. Learn more. Test and troubleshoot an issue with my internet If you're having outages, connection issues, or slow speeds with your internet or home phone service, these simple troubleshooting steps can help. May 14, 2024 · What do the signal bars on your phone mean? First things first: let's dive into what those little bars on your phone actually mean. Slow internet when working from home, streaming on 4K TV etc. Wireless routers often feature two frequency bands: 2. This is typically caused by interference from solid objects/walls, Bluetooth-based or older devices, other WiFi networks, etc. DL speed test. If you have the Technicolor ver Oct 6, 2022 · The perfect Telstra Slow Internet Internet Animated GIF for your conversation. I've never seen a Telco nuke/nerf their own product like this before, I'm Jun 2, 2025 · Having a slow internet connection can be frustrating. Unable to even load a page completely. 06r. If that works well you know the issue is with your wifi and not with Telstra. Follow our simple tips to help strengthen your connection, boost speeds and power up your workplace for peak performance. Over the past few weeks, I have noticed a consistent increase in packet loss, as evidenced by my ping test results shown below: Modem Settings Adjustment (Telstra PFM)If the crashes occur with devices connected to the 5 GHz WiFi network, repeat the above steps for the 5 GHz network. 5 Mbps). Im with jbhifi mobile (who uses the full telstra network) and went into them yesterday and they said it was absolutely bizarre that my speed was that slow. Check for firmware updates via the modem’s admin portal. My closest tower is about 300m away but get better reception from optus tower 1km away. Stay informed on network issues with resources from Ajust. Fixed Wireless fast download, slow upload Been on Fixed Wireless for a few years (outside of Port Macquarie), and now getting great download speeds (80-100+ Mbps) but comparatively slow uploads (2. You have a number of potential solutions if you have problems with the speed of the internet connection on your Telstra 4GX Wi-Fi Plus 2 Windows 11 . View the live outage map for Telstra. Discover and Share the best GIFs on Tenor. Customer: Running slow and won't connect to the internet Telstra modem Technician's Assistant: I understand your Telstra modem is running slow and not connecting to the internet. This article helps you to identify the reason for your slow internet. It's supposed to give really good ping and stuff like that, but instead its giving me really high ping and i don't know what's happening or what to do can someone tell me what's going on or what to do Try a wifi speed test with your phone. I thought I could buy a second Telstra gen 2 modem and bridge 2 or 3 potentially and put closer but i dont know if it would work. The strength of your Wi-Fi signal can be affected by where you place your modem. FTTP (NBN box in premises) with Telstra Smart Modem (Gen 3 with Wi-Fi 6). Likewise, appliances, like microwaves and refrigerators, can mess with your WiFi signal as well. If you can’t see Internet Optimiser listed under Extras in My Telstra, it’s likely that your connection type or plan isn’t supported, or you don’t have a Telstra Smart Modem. Stay updated on the current status of Telstra. Streamed movie &n New Telstra Smart WiFi Booster extends your Wi-Fi signal to low coverage areas and improves Wi-Fi speeds. Customer: Very slow Telstra nbn internet pat 5 days. I have wifi analysed the area and most people on 2. Now Telstra have sent me a new modem which is the Cable Adaptor + Smart Modem Gen 2. The wifi in the mesh gives 250 mbps at the mesh router closest to the telstra router while the other two meshes give 100-150 mbps. If yes to all the above raise a complaint with Telstra. Try these tips and products to improve your Wi-Fi speed and coverage. Note I have 5XEERO6 wifi mesh in the house with one next to my laptop. Jan 26, 2020 · A slow internet can have many causes: physical problems between you and your internet provider, bad WiFi signals, too many devices in your network or defect hardware. We would like to show you a description here but the site won’t allow us. This article will help you sort out what kinds of things can go wrong, learn what you can do about them, and discover how to get the most from your Internet connection. I was using that telstra smart modem, and I thought I changed my DNS server, realised the internet was still slow, and therefore discounted that possibility. View Telstra outage updates, report service disruptions, and see estimated fix times. Jun 15, 2023 · How to identify and fix common nbn issues, from no internet connection and Wi-Fi problems, to help with increasing upload and download speeds. Here are the reasons why your NBN may be slow, and some fixes to speed up your internet. Walls, floors, and doors can interfere with your connection. 5 - 4. Sep 24, 2025 · Telstra’s internet plans come with fast speeds and great extra features, but at a higher price. So far it seems overpriced and Apr 23, 2025 · Why is my NBN so slow? Try these quick fixes We’ve found four common issues that might be slowing down your NBN and how you can fix them to get things running faster. Solve slow, dropped, or no internet problems today. Whether you are experiencing frequent disconnections or complete service outages, understanding the common issues and their fixes can help restore your internet quickly. Save the settings. Weirdly though, our Wi-Fi signal connection is full. What can I do? Apologise for the long post but am at my wits end. For more content like this, visit Yep, sounds like you have poor coverage. In the Jun 5, 2024 · If your Telstra internet isn’t working, there are several steps you can take to diagnose and potentially fix the issue. Surely telstra have a responsibility to refund your money if the service is so bad. Whether you're troubleshooting slow connections or just curious about your current speeds, this tool provides accurate and real-time insights into your download, upload, and ping speeds. Apr 9, 2025 · Find out if it's the network! Use the Telstra Speed Test to measure real speeds & latency on NBN or mobile. But Telstra’s throwing out the old rulebook with their Satellite Internet powered by Starlink. Over the past couple of months my upload speeds has dropped to You can eliminate the Telstra router by connecting a laptop directly to the nbn box (WAN) and run things like speed tests or ping. In this guide, we will discuss the most frequent Telstra NBN faults, their causes, and practical solutions to keep If you’re having trouble connecting to the internet, watch this video to learn how to troubleshoot Wi-Fi connection issues. Slow slow download starting around 06:30 AM WA time until 10:00 PM. On the other hand, the 5GHz band provides faster Apr 16, 2025 · Struggling with WiFi not working? Get step-by-step solutions to fix network issues with Telstra, Optus, TPG, and other providers. The 5 GHz band is much faster, so try switching to it in your hotspot settings when your speeds need a little pick-me-up. Has this been done on both the Telstra router and NBN black connection box by pressing the reset button with a pin or just power off/on? Is the Telstra router in the same room as your phone computer and have you tried connecting the computer to the router using ethernet instead of wifi. The UNI-D1 light turns off, the light on the Telstra modem turns white and everything both wired and wireless disconnects from the internet. No matter how fast your Internet connection is, there are times when things will slow down to a crawl. Restart the modem to refresh connections. 5Mbps with latency at 4ms. I went down this path about a year ago. Chances are that both routers are operating on the same channel and are conflicting with each other. TLDR - My Telstra NBN upload speed is terrible and makes my connection useless for work. I assume it is my modem that's capping the speeds and Mar 18, 2025 · Struggling with your internet speed? Here's how broadband speeds work, why yours may be slow, and how you can supercharge your connection. Should I just keep the SM2 and WiFi extenders I already have? I’ve noticed recently that the 4G at home is getting so slow to the point I can’t scroll through tiktok, it’s worse in the evenings I’m guessing at peak traffic times. Initially I tried changing the DNS to Google's to fix Weak Signal? Boost it with Techbyte Antenna 📡 Slow or no signal in your area? Do you have a prepaid WiFi device that uses a SIM card, like Globe at Home Prepaid WiFi or PLDT Home? Hey everyone, recently got connected to the FTTP gigabit 1000/50 network with Aussie Broadband, I used to be with Telstra under their FTTC network 100/20 plan and have been using the smart modem gen 2 it gave us. Download typical evening speeds fell from 336Mbps to 291Mbps – a difference of 45Mbps, which is roughly the speed of an NBN 50 plan. However it seems like the telstra modem cannot handle gigabit speeds as i am only getting 300 download 20 upload on my devices. Me – Total novice, and old. 4GHz and 5GHz. Telstra said I had to put the Telstra Smartmodem 2 in the chain (vs connecting EERO direct to NBN box) to get max speed I am currently using a Telstra Smart Modem Gen 2, also known as the 'Arcadyan LH1000' with firmware version 0. Measure your connection speed for your Telstra nbn™, ADSL, Cable or mobile data service. For other service issues or problems activating, please contact Telstra directly. I've had NBN via Hybrid Fibre Coaxial (250Mbps down and 22Mbps up) for quite sometime with few issues. The type of connection you have makes a difference The type of Internet connection you use is the most important factor in Regardless of the fact that these speeds should be "sufficient" I consistently get notified by Teams/Zoom that my network speed is causing problems and this causes video and audio issues working from home. There you’ll find not only your speed but also how to troubleshoot if you think it’s too low. My laptop and phone get perfect high speeds on wi-fi in my office but my desktop computer gets 6mb download while my other devices couple 300+. From restarting your equipment to checking for outages and contacting Telstra support, these troubleshooting steps can help you get back online as quickly as possible. When I connect my iPad to the modem’s wifi, I’m getting 300-500Mbs internet download speeds. Read our Telstra review here. If it is still slow even when using a cable then it is likely Telstra and you should call them. I live in manifold heights geelong JA: Are you able to connect to the internet on any of your devices? Mar 5, 2024 · You can post here if you have issues with Internet Optimiser on your Smart Modem. 4 GHz frequency band and the 5 GHz frequency band. It has been 4 days since this started on Thursday the 8th. If you have the Arcadyan version this Hey just looking to see if anyone can help with my issue, I’m running on a telstra smart modem 2 and for no apparent reason it’s become unusable. Here’s the thing, Starlink uses a bunch of satellites in a special orbit way closer to Earth. Have been experiencing lag and dropouts consistently for some time now. Currently on Telstra Upfront Internet Plan Essential @ $95pm (50/17). Maybe there is maintenance, maybe there is congestion, maybe your plan is too slow for what you need, maybe someone is sucking all the WiFi juice. Sep 24, 2025 · Telstra Internet speed test Think your Telstra Internet is running slow? Run a quick speed test to make sure you're getting the speed you've paid for. Went to my local Telstra office about this problemSlow internet on the Telstra Smart Modem Gen 2 can stem from Wi-Fi interference or outdated firmware. au) and measure how many get there. Aug 27, 2021 · If your Telstra internet is slow, we recommend looking at your stats in the My Telstra app. 4ghz are using 6,11 and one 10. But here's the kicker - signal strength doesn't always correlate directly with network May 31, 2024 · The actual connections of Telstra 5G home internet customers haven’t slowed down. Also using WIFI I notice at offpeak times speed is fine at 100mbps. Does is just slow down like any over subscribed internet connection, or d We would like to show you a description here but the site won’t allow us. Telstra Speed Test Telstra internet speed test is a valuable tool designed to assess and measure the speed of your internet connection. Telstra is my retail service provider, and I am connected to the NBN-HFC network. so we had a bad Telstra modem before my family decided to buy a new one a couple days ago, and we decided on a Telstra smart modem 3. iPad, Mac and Apple TV were unaffected and able to get the full speed of the service. Aug 18, 2023 · The dual-band Wi-Fi technology offered by routers, such as Telstra’s, provides flexibility in connecting devices. This means no more waiting ages for your emails to download or video calls freezing mid-sentence. Supported broadband access types: nbn™ HFC, Fibre to the Premise (FTTP), Fibre to the Curb (FTTC), Fibre to the Basement (FTTB) and Fibre to the Node (FTTN). May 8, 2021 · telstra 5g home internet slow I just upgraded internet to Telstra 5G Home Modem. Conducted speed test mid morning WAST 34. 17. They logged the issue and let me know i would get a call from them today even just to say they are looking into the issue. Reset network settings If you have problems using network configurations on your phone, such as mobile data, Wi-Fi or Bluetooth, resetting the network settings may help. And disconnect the old router you’re using for the kids. I've spent weeks dealing with Telstra and NBN and get absolutely nowhere. Are they making it up!? 😭 : r/TelstraAustralia     TOPICS Go to TelstraAustralia r/TelstraAustralia r/TelstraAustralia Find information on network outages, estimated fix times and other ways to stay connected when your Telstra services are offline. Nov 17, 2021 · If you’re here to speed test your Telstra NBN then the chances are that your plan isn’t going as quickly as you might like it to. To check the strength of your Wi-Fi signal in My Telstra: Go to Help Under Internet and phone, select Test and troubleshoot my internet Select Start service health check. Probably wouldn't hurt to get a MIMO antenna as well – even though MIMO only available on Telstra 4G Is your home internet setup holding you back from a faster, more reliable experience? A few quick tweaks can help fine tune your setup - and help you enjoy the full potential of your connection. My internet is running so slow it is not usable due to timing out. See what factors affect the maximum attainable speeds for your 4G Fixed Wireless connection, supplied Telstra. This Learn how to run an internet speed test to check WiFi speed. If you’ve used all your data, neither Mobile Speed or Latency Optimiser will function Make sure your device meets the eligibility requirements for Speed Optimiser and that it’s compatible I heard Telstra gateways are terrible at distributing load so if one device uses all the bandwidth other devices get disconnected instead of the bandwidth getting divided up equally. I thought Telstra was supposed to have the fastest internet and best service. In this informative video, we delve into the common issue of slow internet speeds experienced by Telstra users. Some info for Telstra NBN users with the smart modem, but also also wondering exactly what WiFi Protected Management Frames (PMF) is: I've had a lot of issues with Windows 10 and xBox only getting about 7mbps download on a 100mbps Telstra NBN connection. My other MacBook Pro (2013) has the same problem. 2 days ago · Discover if Telstra is offline, experiencing issues, or undergoing downtime today. But when at peak hours I get speeds slow as 20mbps. com. Instead, they're more like a visual cue, giving you a rough idea of signal strength. Ongoing drop outs I am with Telstra (FTTP) and every night at random times between 5 and 10 the internet cuts out for about a minute. Jun 30, 2022 · Why is my phone slow on Wi-Fi? If your phone's internet is slow while connected to your home or work NBN modem, there are a few likely culprits: Your router is positioned in a bad spot. Any ideas to get better service? I swapped over from Vodafone to Telstra as a service provider in November of 2022 due to a deal that JbHiFi had. Aug 1, 2024 · Your hotspot broadcasts Wi-Fi on two different frequency bands: the 2. Hey all, I am with the Telstra Cable Internet Home Bundle 1000GB. Telstra claim huge data use (200mb for email and 3 mins of youtube). Learn more about Telstra's Wi-Fi boosters and modems and how to get faster Wi-Fi home. Dec 17, 2022 · The main culprit that makes WiFi suddenly slow is a weak signal. Can someone help? I’ve provided my speed test results if they help. Jul 6, 2024 · Satellite internet? Yeah, that used to mean slow speeds and waiting forever for things to load. Ring Telstra support, go through the process again and when they can't fix your wifi request they send out a replacement modem. A speed test of the DSL, WLAN or cable connection often shows that the promised bandwidth by Verizon or your Telstra nbn plan cannot be achieved at all. Here are eight potential reasons why your internet is running slowly, plus how to speed it back up. Jul 30, 2025 · Don't let slow Wi-Fi hold your business back. Diagnose performance issues free. Wifi broadband with Telstra as no cable. Track reported issues worldwide in real time using data from millions of users. Aug 22, 2025 · You don't have to live with a slow NBN connection. Telstra is telling me my slow internet is *actually* caused by my electricity. I realized . Only the accuracy of Telstra’s reporting has changed, thanks to the firmware update. For Australian businesses using Telstra Internet, running regular speed tests is critical to ensure your home broadband or business-grade solution delivers the performance This video shows how to optimize and fix some common WiFi problems on the Arcadyan version of the Telstra Smart modem Gen 2. My iPad has Telstra 4G also and it’s experiencing the same problem recently. I have some intel network card and the pc is 3 years old. So what am I doing wrong when the main router's wifi is slower than the mesh wifi!!!! Is it the Telstra modem/router which is bad for FTTP? If so will getting a better modern router solve this issue. I find my Telstra 5g internet about 20% slower and cuts out far more often than the vodaphone 4g that I'm used to. I was out of town for 2 weeks and upon returning I've discovered that my 5G Home Internet speed has been slowed by a factor of 10x (from 250Mbps to 25Mbps). This guide covers troubleshooting tips to help you optimise your internet connection. Customer: Telstra nbn internet is slow or not working most devices are running off Mobil data and saying no connection on wifi Technician's Assistant: Is your network password-protected? However, about 6 weeks ago our internet suddenly dropped to a crawl, with speed tests performed on Telstra's end (because the speed test page wouldn't even load here) reading 0. Telstra NBN faults can be frustrating, leading to slow speeds, connection dropouts, and service disruptions. There are plenty of factors to consider when it comes to NBN speed. The issue might be your laptop wifi. Contrary to popular belief, they're not the end-all-be-all indicator of service quality. Not connected to any VPN at Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet. If after a factory reset of the Telstra modem you are still not getting good wifi speeds (and with the other tests done) then its likely an issue with the hardware. But when I connect my MacBook Pro (2017), it only clock 30-40Mbs download speed. Most noticeable when I' Is anyone else out there getting sick of paying for a good plan from Telstra, and yet their data speed goes right down to the old dialup speed, even though you live in suburbia? I'm locked into staying with Telstra because of their remote area coverage, but their actual coverage in town isn't that great either. Learn more about our latest Wi-Fi extender, Wi-Fi booster Bad WiFi speeds 95% of the time Hey Guys, I’ve just recently moved into a place for the next 5 weeks, the place is located in Maleny QLD so it’s somewhat rural, the wifi provided here is a Netgear Nighthawk m6 using a Telstra SIM card that provides data to the Nighthawk and you connect with your device for wifi. Non-payment results in suspension of service, as in, cut off completely. I've been with Vodafone before that for about 5 years. Jul 11, 2025 · How Do I Test My Telstra Internet Speed Introduction In today’s digital-first business environment, a strong and consistent internet connection is essential for productivity, customer service, and remote work environments. Hi guys So I've had a persisting problem it seems bigpond internet becomes extremely slow at around 11pm – 2am every night for me. In metropolitan Melbourne and was using Boost but swapped to Telstra in hope to have more stable internet but both 5G with compatible he internet modem as well as on iPhone are just painfully slow. Then I received an email from Telstra (see image) saying, essentially, that they were providing the wrong speed and that I am entitled to a refund on the service. Telstra are about to activate the FTTP service, they are sending me a SM3 and charging me for that privilege. There is an accessory if you need it that will allow ethernet connectivity. This page will help you if you are trying to test the speed of your Telstra internet connection at your business. 4GHz band boasts a wider range, making it suitable for larger spaces and devices that are farther from the router. This wasn’t a problem until recently. u0e pp8g al 3kk pfc yu s6qdvzno sq8 gxwyktsj mjncx